Author: NANDAN
Posted: Sat Feb 13, 2010 10:55 am
Sr. Call Center Manager
Mindgadget INC& Thirdvista Infocall Pvt Ltd
Experience: 8 – 13 Years
Location: Delhi/NCR,
United States (U.S)
Compensation: Salary is no bar for deserving candidates
Education: UG – Any Graduate – Any Specialization,Graduation Not Required
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Role: Transitions/Migrations Mgr
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
• Builds strong client/customer/staff relationships
• Works with the CEO to implement and adhere to the operating budget for the call center
• Work with various support departments to oversee center-wide recruiting, training, development and retention.
• Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct
• Performs other related duties and assignments as required
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
Must Have:
Must have 8+ Years of call center management experience with 5+ years in outbound operations management (In a Call Center or Interactive environment preferred).
• Experience with call center trends and reporting
• Experience managing multiple client programs with varying service objectives, agent skill requirements and technical solutions
• Strong analytical skills and the ability to drive change and manage long-term projects
• Excellent oral and written communication skills, as well as outstanding interpersonal skills
• At least a Bachelor’s Degree, or related experience or equivalent.
• Oral and written communication skills, strong interpersonal skills, and superior organizational abilities.
• Ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment essential.
Job Description
Involved in business development / sales and staff operations management
• Manages compliance and reporting for projects operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.
• Oversees day-to-day call center operations and business planning, ensuring staff safety, physical site security, operational efficiency and service quality excellence.
• Develops and implements operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
• Assumes accountability for the delivery of value-adding operations management services.
• Develops and implements operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
• Manages call center service level objectives.
Keywords: Call Center, BPO, ITES, Manager,
Company Profile
Parent Company Mindgadget is into IT business for more than 10 years in the state of california started its indian operation by the name of Thirdvista Infocall Pvt Ltd
Contact Details
Company Name: Mindgadget INC& Thirdvista Infocall Pvt Ltd
Website: http:// www.mindgadget.com
Executive Name: Udayan Roy
Address: Mindgadget INC
3333 Bowers Avenue
Santa Clara
California,USA 95054
Email Address: uroy@mindgadget.com, radhe@thirdvista.com
Telephone: 1-408-200-9892
